FAQS

ZIN Studio™

Is there a fee for ZIN Studio™?

Since the Coronavirus situation began, the Zumba® Home office has worked non-stop and invested significantly in order to support our members' transition to teach virtual classes. Our priority is making sure our community feels supported and is successful. ZIN Studio™ has been one of our major launches during this time. For now, ZIN Studio™ will be available at no additional cost so that ZIN™ Members can continue teaching and connecting with their students during the Coronavirus situation. In the future, as the Coronavirus situation begins to evolve and improve, we will evaluate the support that is needed to continue to improve ZIN Studio™ and determine how and when we will start charging for this benefit. This solution comes at high technology and bandwidth costs to sustain and improve.

Please trust that when the time comes to evaluate pricing, we will carefully consider the current situation of our ZIN™ Members globally, and also that of the company. In the meantime, please take advantage of this tool to schedule, post,and livestream your Zumba® and Zumba Specialty classes.

Why is my video not uploading?

Make sure you are connected to the internet. Also make sure that your battery optimization settings are turned off. Most mobile devices have this feature turned on by default so that your phone saves battery. When your phone goes into battery saving mode, it may be automatically stopping the upload. Make sure your video is 1 hour in length or shorter.

Why does my phone stop recording?

Make sure that you have enough available space on your phone. For most phones, you can see the available storage by going into the general settings area.

How does the Student Code work?

The “Student Code” payment option is another option for students to pay you. When you turn on this payment option, you have the option of typing in text. Here, you need to tell your students how to pay you. Example: Send me a Venmo to my username. Once the student sends you payment, you can send them the student code that corresponds to that specific class. The student will enter this student code into the Student Code box when accessing the online class. Remember to tell your students not to share the code with others.

Why can I only use the approved music for pre-recorded classes?

For pre-recorded classes, only cleared music can be used so as to not create music licensing issues. But don't worry, we have created a robust list of Zumba originals and negotiated with our music partners to build a library of other songs for you to use.

What format does my video have to be?

You can upload your video in any of the following formats: MP4, MOV, WMV, AVI and FLV.

How long should I make my class video?

Between 1 and 60 minutes

Who can take my classes?

Anyone can take your classes.

This info is not helpful. I need additional help.

All Customer Care related ZIN Studio questions - support@zumba.com

All Legal ZIN Studio questions - ip@zumba.com

Any other questions - zinstudio@zumba.com

How can I improve the sound quality of my music?

Try placing the music speaker no more than 6ft from your recording device.

Speaker volume should be not more than 80%

Can I use ZIN Studio™ to teach my other fitness classes?

No, you can only use ZIN Studio™ to teach your Zumba® classes and Zumba specialty classes.

If we can't do pre-recorded classes on other platforms, why can we do it through ZIN Studio™?

ZIN™ Members are permitted to do single use pre-recorded classes with ZIN Studio™ because you are using a ZHO curated list of approved ZIN songs, and the classes will be automatically removed within 5 hours of the class start time.

What happens if I edit my class and change the price?

Any student who registers with that original price, will be registered for the online class at the original price.

My student paid me via PayPal and the payment is in a “pending” state. Why did that happen and how can I resolve it?

The student has successfully paid you, and they did get access to the class. The payment is in a pending state because PayPal is holding the payment for 24 hours. This could happen for a number of reasons based on PayPal’s security criteria. Once the 24 hour period is over, PayPal will release the funds to you. Another reason why PayPal might have this payment in “pending” status is because you need to update some of your PayPal information. Please go to paypal.com and check your account information.

Can I use any music I want in a ZIN Studio™ livestream class? Do I need to have public performance license(s) to teach livestream classes?

Yes, you can use any music you want in a ZIN Studio™ livestream class as long as you have obtained the necessary public performance license(s) from the Performance Rights Organization(s) located in your country. If you are already paying for a public performance license (to teach your in-person Zumba® classes), it may also cover your virtual classes — please contact the Performance Rights Organization(s) in your country to confirm. Should you have any questions concerning music licensing, please email ip@zumba.com.

Is there a time limit for pre-recorded classes?

The time limit for all classes is 60 minutes.

How far in advance can I schedule a livestream, pre-recorded class, or list a Zoom class on ZIN™ Studio?

There is no limit as to how far in advance you can schedule any class. Classes will only display on www.zumba.dance when they are within 1 week (7 days) of the start time/date.

Is there a limit to the number of livestreams and/or pre-recorded classes I can schedule or have up on ZIN Studio™?

There is no limit to the number of classes you can have posted at one time on ZIN Studio™.

What is the best browser for a student to use to take a Zumba® Virtual class?

Chrome and Safari are proven to work well for Zumba® Virtual classes. There have been reported issues when users use older versions of Edge. If you are using Edge, make sure you update to the latest version, or use Chrome instead.

How long will my class be listed on zumba.dance?

All classes will be listed on zumba.dance marketplace upon posting the class if the class was posted within 7 days of when the class starts. We only show 7 days of classes in the future. The class listing will get removed from the zumba.dance when the class starts.

When can a student purchase a class that I have posted on zumba.dance?

For Livestream classes, class registration to be open from the time the class was posted (if it was posted within 7 days of the class start time) until the end time of the class. Recorded classes will still be open for purchase 24 hours after the class starts.

When will my classes display on my Instructor Page?

Livestream classes will be posted on the instructor’s page from the time you post the class, until the class has ended. Recorded classes will stay on the instructor's page until 24 hours after the start time.

How do I access the email addresses for students who've opted in?

There is a designated section within ZIN/SYNC Studio titled Students where we display a list of all students who have registered/attended your virtual classes.

Is this compliant with GDPR/privacy laws?

Yes.

If a student contacts me and asks to be removed from my email database, how much time do I have to complete that request?

The request should be completed as soon as possible.

What is included in our ZIN/SYNC License Agreement about student emails?

Sharing of Student Personal Data. These terms apply to the names and email addresses of student’s who signed up for Instructor’s online classes through ZIN Studio™ (“Student Personal Data”) and agreed to allow Zumba to collect and share this Student Personal Data with you, the Instructor. For purposes of Applicable Privacy Laws (which, for the purpose hereof, means the California Consumer Privacy Act of 2018, as amended (“CCPA), the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), and any other data protection, privacy, data breach, or similar or related laws), Instructor acknowledges that Instructor and Zumba are each a separate and independent controller of the Student Personal Data. Instructor further acknowledges that Instructor does not and will not process Student Personal Data with Zumba as a joint controller. Instructor agrees to comply with all applicable obligations under all Applicable Privacy Laws (inclusive of the GDPR), and that Instructor is individually and separately responsible for Instructor’s own compliance and individually and separately liable for Instructor’s failure to comply.
Instructor shall process Student Personal Data only for the purposes of contacting them concerning Instructor’s Zumba® classes, provided such processing strictly complies with all Applicable Privacy Laws and Instructor’s obligations hereunder. Instructor shall comply fully with all Applicable Privacy Laws with respect to Instructor’s processing, use, transfer, and/or deletion of Student Personal Data. In the event Instructor receives a request from a student relating to Instructor’s processing, use, transfer and/or deletion of the Student’s Student Personal Data, Instructor agrees to promptly comply with such request in accordance with Applicable Privacy Laws. Without limiting the foregoing, Instructor agrees to promptly comply with any student request pursuant to Article 16 (Right to rectification), Article 17 (Right to erasure), or Article 18 (Right to restriction of processing) of the GDPR that relates in any way to the Student Personal Data. In the event Instructor receives a request from a student relating to Zumba’s processing of the Student’s Student Personal Data, Instructor agrees to (i) promptly notify Zumba of such request; (ii) direct the student to Zumba in order to enable Zumba to respond directly to the request; and (iii) reasonably cooperate with Zumba in responding to such request.